Re-imagining the digital experience of a sexual health charity

Client

Yorkshire MESMAC

Brief

Re-design the Yorkshire MESMAC website, creating a new, dynamic design and portraying an updated image that is more accessible to a wider variety of people.

Services

Discovery / strategy / brand / creative / digital design / UX / illustration / photography / web development / continuous improvement.

Website

Visit website

Following the successful launch of the new sexual health website for Leeds NHS, Yorkshire MESMAC asked us to update their brand and online experience.

Mesmac Mockup 01

Discover and define

The senior management team at MESMAC had already built up a strong picture of their target audience and stakeholders. We ran workshops with them to delve deeper into their user groups to identify individual user stories, key features and to understand what creative approaches might be appropriate.

We also spent time with key workers to really understand how a new, online HIV booking system could work in practice. Using the outcomes of the discovery workshops we were able to create detailed wireframes, mapped against user stories and key features, prior to embarking on the creative process.

Mesmac Full 01

Design and build

Building on their existing brand identity we took an illustrative approach, producing a range of characters to help create a friendly and welcoming feel, which was further enhanced by specially commissioned photography. The easy-to-navigate, clearly designed website ensures a great user experience across all devices. Meanwhile, the new HIV booking system gives users a much easier and more discreet way to book appointments online.

Visit the website: mesmac.co.uk

"I’ve been particularly impressed with the way Ayup have worked collaboratively with us over time to create an online experience that really helps to move us forward as an organisation."

Tom Doyle - Chief Executive, Yorkshire MESMAC

Outcomes

The new website has been very well received by both service users and internal stakeholders with statistics since launching the website in November highlighting a much-improved user experience.

  • 44% increase in pages per visit
  • 24% decrease in bounce rate
  • 33% increase in avg. session
  • 27% increase in page views

Let’s craft something great together.

Or call us on: 01422 417 335